Refund policy
Last updated: 11 August 2026. Applies to consulting and facilitation engagements for forecasting analytics—not to physical goods or software subscriptions, which we do not sell on this site.
Eligibility
Fees are tied to scoped professional services (briefs, audits, workshops, and retainers). Refunds apply only to amounts already paid for an engagement that has not been completed as agreed.
Timeframe
Refund requests must be emailed to hello@deploy-gridhub.digital within fourteen (14) days of the invoice payment date, or within seven (7) days of a missed deliverable date stated in the written scope—whichever is later for that issue.
Full refunds
A full refund is available if we cancel an engagement before substantive work begins, or if we fail to deliver the agreed primary deliverable and cannot cure within a reasonable period after written notice.
Partial refunds
If work has started—such as data review, draft outlooks, or preparation for a facilitated session—we may issue a partial refund reflecting completed stages. Completed stages (for example a finished audit memo or delivered brief) are generally non-refundable.
Non-refundable items
- Completed deliverables accepted in writing or by continued use in planning meetings
- Facilitation sessions already held
- Deposits marked non-refundable in the engagement confirmation when we have reserved calendar time
- Third-party costs you authorized in writing (for example paid data extracts) once incurred
Cancellation by the client
Cancel in writing. If you cancel more than five business days before a scheduled workshop or review, prepaid fees for that session may be credited to a future date within ninety days or refunded minus work already completed. Cancellations inside five business days may forfeit the session fee if we cannot rebook the slot.
Rescheduling
You may reschedule a facilitated review once without fee if you give at least three business days’ notice. Later changes may incur a rescheduling charge stated in the engagement letter.
Deposits and retainers
Monthly cadence retainers are billed in advance. Unused days within an active month are not refunded after facilitation preparation has begun. Early termination of a retainer requires thirty days’ written notice; prepaid amounts for unused future months after the notice period are refundable.
No-shows
If client attendees do not join a scheduled review without timely notice, the session is treated as delivered for billing purposes. A makeup session may be offered at our discretion.
Work already started
Analysis hours, draft forecasts, and materials produced before cancellation are billed proportionally and deducted from any refund.
Purchased materials
We do not sell physical kits. Digital templates included in a deliverable are part of that deliverable’s fee and follow the same refund rules as the parent engagement.
Process and method
Email hello@deploy-gridhub.digital with your invoice reference and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within fourteen business days of approval.
Exceptions
If a written engagement letter states different refund terms for a specific project, that letter controls for that project only.
Contact
Deploy Gridhub, 69 Moo 13, San Kam Phaeng, Chiang Mai, 50130, Thailand, +66 0-5339-2436, hello@deploy-gridhub.digital.